Shipping & Returns Policy
Fast, secure delivery and hassle-free returns for your custom watch
Shipping Information
Worldwide Shipping
We ship customizable watches to over 120 countries worldwide. All orders are processed within 5-7 business days as each watch is custom-made to your specifications.
Shipping Options
Standard Shipping
7-14 business days
Express Shipping
3-5 business days
Priority Overnight
1-2 business days
Secure Packaging
Every luxury custom watch is carefully packaged in our premium gift box with protective materials. All shipments include:
- Full insurance coverage
- Real-time tracking number
- Signature required upon delivery
- Discreet packaging for security
Shipping & Handling Notes
We carefully check and package every watch before sending it out. When your order arrives, please open the box gently and look over your watch right away.
We suggest recording a short unboxing video or taking photos as you open it. This helps us understand what happened if there is any damage during shipping.
If you notice something wrong, please contact us within 7 days so we can help you quickly.
Return Policy
Custom-Made Watches
At Your Time, every watch is made to match your personal style. Because each watch is customized, we cannot accept returns for:
Design changes or personal preference
Change of mind after ordering
Cosmetic issues that do not affect functionality
Damage caused by everyday use after safe delivery
When We Accept Returns
We only accept returns if there is a genuine issue with the watch's functionality or if it arrives damaged.
Defects that affect functionality
Watch arrives damaged during shipping
Manufacturing defects present upon arrival
How to Report an Issue
If you receive your watch and it has a defect that affects its functionality, please let us know within 7 days of receiving it.
- 1
Contact us at yourtime.studio.shop@gmail.com with your order number
- 2
Include a clear photo or video of the issue
- 3
Describe the functionality problem in detail
- 4
Our team will review and respond quickly
Our Resolution Options
If the problem is confirmed and was caused before you received the watch, we will:
Repair the watch at no cost
Replace the damaged parts at no cost
Issue a full refund if the issue cannot be fixed
Questions About Shipping or Returns?
Our customer service team is here to help with any questions about your order.
Contact Support